Cookie Ordering Requirements & Procedures
While cookies are fun, we still need a little order and direction. Please read before ordering.
- Use the Official Cookie Order Form below to place your order. This form is for Custom Orders only. Special Holiday and Themed Box Sets will have their own Order Page(s).
- Please visit the "Cancellation & Refund Policies" page to read and become aware of our policies.
- Please review the "Cookies" Page for additional information on specifics like allergies & characters.
- All orders MUST be paid in advance. After we receive your order form, an "Invoice Email" will be sent to the email you provided, allowing you to conveniently pay securely online using a credit/debit card or PayPal.
- Every "Custom Order" is just that - Customized to your specific needs, theme, colors, events, etc.
- A consultation is REQUIRED for all Custom Orders (Phone or Zoom works best, Email if rather simple)
- Lead times vary depending on the size of your Custom Order. For Custom Orders between 12-60 cookies, a 2-WEEK LEAD TIME is required. For Custom Orders between 66-96 cookies, a 3-WEEK LEAD TIME is required. For Custom Orders of 102 cookies or more, a 4-WEEK LEAD TIME is required. Based on my production schedule and your specific order requirements, those time frames may have some flexibility, and additional fees could apply.
- All Custom Orders REQUIRE a minimum of one dozen (12) cookies. Additional cookies can be added in (6) or (12) cookie increments. Sorry, no exceptions to this rule.
- All mixed-flavor Custom Orders REQUIRE a minimum of one dozen (12) cookies PER FLAVOR. Additional cookies can be added in (6) or (12) cookie increments. Sorry, no exceptions to this rule.
- All cookies are individually wrapped for freshness. This allows them to stay fresh for about two weeks, and also allows you to give as individual cookies or as a set.
- PRICING is listed within the "Order Quantity" drop-down menu of the Official Cookie Order Form.
- Pricing includes our signature packaging in a decorative box and FREE local delivery to locations within 25 minutes of Brookfield Square Mall. We use Google Maps to determine the free delivery range. If you live outside the free delivery area, you can arrange a pick-up location within the free delivery range or pay an extra "Delivery Fee" based on your specific location.
- About a week before your agreed upon delivery date, we will send you an email to begin coordinating a specific delivery time or a 2-hour delivery window, dependent upon our production schedule at that time.