Cookie Ordering Requirements & Procedures
While cookies are fun, we still need a little order and direction. Please read before ordering.
- This Order Form is for Custom Orders only. Themed Box Sets and Seasonal Holiday Sets are NOT ordered with this form.
- Please visit the "Cancellation & Refund Policies" page to read and become aware of our policies.
- Please review the "Cookies" page for additional information on specifics like allergies & characters.
- All orders MUST be paid in advance. After receiving your submitted Order Form, an invoice will be created and sent to the email provided on your form, allowing you to conveniently pay securely online using a credit/debit card or PayPal.
- Every "Custom Order" is just that - Customized to your specific needs, theme, colors, events, etc.
- Lead times are dependent on the size of your order. For orders up to 60 cookies, a 2-WEEK LEAD TIME is preferred. For orders over 60 cookies, a 3-WEEK LEAD TIME is preferred.
- If you want to place an order but have already missed the preferred lead time, PLEASE contact me. My production schedule fluctuates, so I will do my best to find a way to accept and fill your order. In some cases, a "Rush Fee," based on the quantity, complexity and urgency of the order, may be added.
- All Custom Orders REQUIRE a minimum of one dozen (12) cookies. Additional cookies can be added in (6) or (12) cookie increments. Sorry, no exceptions to this rule.
- All mixed-flavor Custom Orders REQUIRE a minimum of one dozen (12) cookies PER FLAVOR. Additional cookies can be added in (6) or (12) cookie increments. Sorry, no exceptions to this rule.
- All cookies are individually wrapped for freshness. This allows them to stay fresh for a minimum of two weeks, and also allows you to give as individual cookies.
- PRICING is listed within the "Order Quantity" drop-down menu of the Official Cookie Order Form.
- Pricing includes our signature packaging in a decorative box and FREE local delivery to locations within 25 minutes of Brookfield Square Mall. We use Google Maps to determine the free delivery range. If you live outside the free delivery area, you can arrange a pick-up location within the free delivery range or pay an extra "Delivery Fee" based on your specific location.
- Due to multiple factors, we do not/cannot ship our cookies. If a customer does not want delivery to their home or an office location, we will arrange to meet at a neutral/public location.
- About a week before your agreed upon delivery date, we will send you an email to begin coordinating a specific delivery time or a 2-hour delivery window, dependent upon our production schedule at that time.